The Boys and Girls Club of Durham is committed to offering our programs and services in a way that is accessible to all community members. As such, we have created a multi-year accessibility plan.
The Club is committed to excellence in serving all customers.
The Club will ensure that our team is trained and familiar with various assistive devices that may be used by customers with varying abilities while accessing our services.
The Club will communicate with people with varying abilities in ways that allow for clear communication.
The Boys & Girls Clubs of Durham is committed to creating an accessible online environment for its visitors and to making its web documents available to everyone. The Club's website has been designed to conform to industry-standard guidelines that help make the website more accessible to all users and is compatible with screen readers.
The Club will welcome people and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons other than admission to locations visited. The Club will notify customers of this upon registration of participants.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, participants, service recipients or other relevant customers will be notified either by phone or other technological source. The Club will post a notice promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at the locations where the disruption has occurred.
The Club will provide training to employees, formal volunteers and others who deal with the public or other third parties on their behalf. Individuals in all positions, full and part-time, and volunteer, will be trained. Training to staff will be provided within 90 days of hire.
Customers who wish to provide feedback on the way the Club provides programs and services to people with varying abilities can provide feedback verbally, by phone (905) 728-5121, or at email@example.com. All feedback will be directed to the Executive Director. Customers can expect to hear back within three business days. Complaints will be addressed according to our organization’s regular complaint management procedures.